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Certification Requirement

Competency Assessment

This assessment evaluates your team's understanding of autism-friendly practices across all training modules. You must score 80% or higher to earn certification. Responses are graded on accuracy, empathy, and alignment with ABA best practices.

Sensory Awareness — Question 1 of 8

A customer enters your store wearing noise-canceling headphones and sunglasses indoors. A staff member approaches them loudly and asks them to remove the sunglasses.

What should the staff member have done differently?

Nothing — the customer should follow store normsApproach calmly, speak at a moderate volume, and not comment on the sunglasses or headphonesAsk quietly if they need assistance and offer a quieter area of the storeIgnore them entirely to avoid causing discomfort

Communication — Question 2 of 8

A parent calls to make a reservation and mentions their child is nonverbal and uses an AAC device. Your host has never encountered this before.

How should the host prepare?

Tell the parent the restaurant may not be suitable for their childResearch AAC basics, prepare a visual menu if available, and brief the serving team to direct conversation to the child — not just the parentLet the parent know they'll do their best and not worry about preparationAssign their most experienced server and hope for the best

De-escalation — Question 3 of 8

A teenager in your theme park queue starts stimming visibly — hand-flapping and vocalizing. Other guests are staring and one complains to a staff member.

What is the correct staff response?

Ask the teenager to wait in a separate area to avoid disturbing othersAddress the complaining guest: 'Everyone expresses excitement differently. They're enjoying the park just like you.'Ignore the situation entirely and let it resolve itselfApproach the teenager and ask if they're okay

Environment Design — Question 4 of 8

You're redesigning your clinic's waiting room. The current setup has fluorescent lights, a TV playing cartoons at high volume, and no seating separation.

Which change would have the MOST impact for autistic visitors?

Replace fluorescent lights with warm, dimmable LED panelsTurn off the TV or switch to calming visuals at low volumeAdd a separate quiet corner with partitioned seatingPut out fidget toys and sensory items

Workplace Inclusion — Question 5 of 8

An autistic employee discloses that open-plan office noise makes it hard to concentrate. They've been missing deadlines. Their manager wants to put them on a performance improvement plan.

What should happen BEFORE any performance action?

Proceed with the PIP — deadlines are deadlines regardless of diagnosisOffer noise-canceling headphones, a quiet workspace, or flexible work-from-home days, then reassess performance after a reasonable adjustment periodMove them to a private office immediatelySuggest they work from home permanently

Emergency Response — Question 6 of 8

During a fire drill at your hotel, an autistic guest is frozen in the hallway, not responding to verbal commands to evacuate. Staff are shouting directions.

What is the safest approach?

Shout louder and more clearly so they can hear the instructionsPhysically grab their arm and pull them toward the exitLower your voice, step into their line of sight, use simple language ('Follow me. This way.'), and gently gesture toward the exit. If they don't respond, stay with them and radio for support.Give them a moment to process, then calmly repeat the evacuation direction once

Family Support — Question 7 of 8

A mother at your reception desk is visibly upset. She says: 'We got kicked out of the last place because my son had a meltdown. Please don't make us leave.'

What is the BEST response?

'We'll do our best to accommodate you.''Your family is welcome here. If your son needs a break, we have a quiet space he can use anytime. You won't be asked to leave.''I'm so sorry that happened. That's terrible.''We're an autism-certified business, so you have nothing to worry about.'

Policy Design — Question 8 of 8

Your retail store has a strict 'no returns without receipt' policy. An autistic customer bought the wrong size but lost the receipt and is becoming increasingly distressed at the counter.

How should this be handled?

Enforce the policy — making exceptions sets a bad precedentOffer a store credit or exchange as a reasonable accommodation, document the exception, and consider updating the policy to include digital receipt lookupCall a manager to handle itAccept the return this time but tell them to keep receipts in the future